All Warranties are 1 year return to base.

We offer a simple no-quibble guarantee. We will exchange the goods or refund you. Simply return the item(s)  in their original condition within 7 days for any reason or within 1 year for warranty repairs and replacements.
This does not cover purchases made on behalf of a business or for resale or where the goods have been made to order.
 

Returns information
To return items to us please first contact us via email here. Please include the reason why you wish to return the product, if faulty the nature of the fault as well as your order number and your address including a contact telephone number. We will then process the returns request and issue a RMA number which you need to include on the outside of the parcel/package.

Once you have your RMA number please package the product carefully.

Please use 1st class Royal Mail recorded delivery service.

We will send you an email confirming your return instructions when we have processed it. If your replacement product is not in stock we will contact you to offer either an alternative or a refund.

Send your return including RMA number to:

 

We are a web only based business and do not have facilities for customer visits.

Telephone Opening Hours are 10:00 to 16:00 Monday to Friday (excluding bank holidays)
Answer-phone service after hours and at busy times.