Warranties are 1 year return to base.
We offer a simple no-quibble guarantee. We will exchange the goods or refund
you. Simply return the item(s) in their original condition within 7 days for any reason or within 1 year for warranty
repairs and replacements.
This does not cover purchases
made on behalf of a business or for resale or where the goods have been made
To return items to us please first contact us via email
Please include the reason why you wish to return the product, if faulty
the nature of the fault as well as your order number and your address
including a contact telephone number. We will then process the returns
request and issue a RMA number which you need to include on the outside of
Once you have your RMA number please package the product carefully.
Please use 1st class Royal Mail recorded
We will send you an email confirming your
return instructions when we have processed it. If your replacement product is not in stock
we will contact you to offer either an alternative or a refund.
Send your return including RMA number to:
23 Queen Street, Brightlingsea,
Essex. CO7 0PH
||087 1900 1609
We are a web only based
business and do not have facilities for customer visits.
Telephone Opening Hours
are 10:00 to 16:00 Monday to Friday (excluding bank holidays)
Answer-phone service after hours and at busy times.